Cancellation Policy
Should a Member need to cancel training that has already been paid for the Company will endeavour to:
Find another date for the Member to undertake the training
Offer a full or partial refund depending on the circumstances
These options are dependent on the cancellation being made with sufficient time as indicated below:
Cancellations up to four weeks prior to the syllabus training session will include an offer of:
An alternative date for the training sessions
A full refund
To note: Rambert Grades will deduct a £30.00administration fee to cover reasonable costs for this process
Cancellations between four weeks and two weeks prior to the syllabus training session will include an offer of:
An alternative date for the training sessions
A partial refund of 50%, of the training fee
Transfer of the booking to another trainee. Sourcing this trainee will be the Member’s responsibility and the dates and training levels must replicate the original booking
To note: Rambert Grades will deduct a £30.00 administration fee to cover reasonable costs for these processes.
Cancellations between two weeks and one week before the syllabus training will include an offer of:
An alternative date for the training sessions
Cancellations made with less than one week before the syllabus training will be charged at the full rate and no refund will be given.
It is, however, understood that there can be last minute occurrences beyond the control of the Member which may impact the ability to attend training sessions. Rambert Grades is always happy to discuss possible solutions should the need to cancel be absolutely unavoidable. These will be dealt with on a case-by-case basis.
Rambert Grades should only be informed of cancellations by email via members@rambertgrades.com
Version Number : 2
Date Created: June 2021
Date Reviewed: Nov 2023
Next review date : June 2024